1. General refund policy
Lodgi Sight is provided by Nexora Solutions, based in Belize, Central America. Contact support@lodgisight.com for product or refund assistance.
Subscription fees and AI-usage purchases are generally non-refundable, except where applicable law, Paddle's transaction terms, or a written exception grants a refund. Ordinary non-use, unused allowance, a change of mind, or mid-period cancellation does not automatically create a voluntary refund entitlement.
We may consider a full or partial goodwill refund at our discretion. An exception for one purchase does not promise the same result for later requests. This policy does not restrict legal remedies for defects, failure to supply the service, or an inaccurate product description.
2. Purchases through Paddle
For a Paddle purchase, Paddle processes refunds and retains its own decision-making authority under its Refund Policy and Buyer Terms. We cannot promise that our approval alone completes a refund. Any goodwill refund we agree to is coordinated with Paddle.
Paddle currently considers discretionary requests made within 14 days of a transaction. Applying in that period is not a guarantee. Longer mandatory rights are unaffected; consult the policy applicable to your purchase.
3. Consumer withdrawal and statutory rights
Your location and purchase circumstances may give you a cooling-off period or other refund rights, including a 14-day withdrawal right for certain UK and European consumer purchases. These rights override a non-refundable policy where applicable. Merely using Lodgi Sight does not, by itself, establish that you validly waived a withdrawal right; any lawful exception depends on the required consent and circumstances.
We do not use this policy to deny rights that cannot be excluded. Paddle's country-specific rules and applicable law govern qualifying transactions.
4. How to request help or a refund
For product problems or a goodwill request, email support@lodgisight.com with your account email, purchase date, transaction reference, and a short explanation. Do not send full payment-card details or passwords. We may ask for information reasonably needed to locate the purchase and investigate.
For a Paddle purchase, use the support or transaction link in your receipt, or visit paddle.net to request a refund or withdrawal. You can contact Paddle directly; contacting us is not a condition that overrides your legal rights or filing deadlines. Approved refunds are returned through the original payment route where possible; bank processing times may vary. Access or allowance associated with a refunded purchase may end.
5. Canceling renewals
Use the subscription-management link in your Paddle purchase email or ask for cancellation assistance at paddle.net. Cancellation ordinarily ends the subscription at the close of the current paid period and stops later renewals. It does not automatically refund the current period. Disconnecting Lodgify or leaving the app unused does not cancel billing.
Contact us promptly about an unexpected renewal, duplicate charge, or technical issue. Nothing here limits your lawful ability to dispute a charge. This policy is part of our Terms of Service.